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Enhancing Hybrid Work Efficiency: The Role of Appointment Scheduling Software

The way we work is more digital than ever before, making it possible for more employees to work remotely. At the same time, post-pandemic return to office trends have reminded us of the value derived from working in an in-person environment. As a result, the hybrid work model continues to gain popularity.

But, for hybrid work to be successful, employers must strive to create a positive workplace experience that works regardless of whether employees are in or out of the office.

According to Gartner, “Most hybrid work practices were implemented in haste in 2020, and technology and management strategies from location-centric work do not work well in a hybrid world. Patchwork and piecemeal approaches are limiting the effectiveness of the leadership strategies and technology categories that will help make hybrid work successful.”

In the Gartner® report, Hype Cycle™ for Hybrid Work, 2023, analysts explore the ongoing impact of hybrid work adoption and the “top technology innovations and strategies that will shape the future of hybrid work.”

With hybrid work adding new layers of complexity to the way meetings are scheduled and conducted, it’s no wonder that appointment scheduling software was mentioned among the digital workplace tools hybrid organizations should consider implementing.

What is Appointment Scheduling Software?

Gartner defines appointment scheduling software as “applications that simplify the scheduling process by matching calendars, automating coordination and setting up appointments among internal and external participants.”

Many appointment scheduling tools on the market today go beyond core features to include notification systems for both hosts and guests, event management capabilities such as catering and equipment requests, integrations with other software such as Outlook, and dashboards that provide insight in key data points such as no shows and cancellations along with meeting room usage.

Why is Appointment Scheduling Software Important?

Choosing the right appointment scheduling software can significantly impact an organization's efficiency and effectiveness in hybrid work, by helping them:

  • “Reduce back and forth by providing employees the ability to make their available slot visible, reducing manual coordination.
  • Save time by informing businesses about time needed for certain types of appointments to avoid overbooking.
  • Reduce no-shows via automated email and SMS reminders.
  • Improve customer, interviewee, client impact by providing a seamless pre meeting experience via a comprehensive, easy-to-understand and quick-booking page interface.” – Gartner

Choosing the Right Appointment Booking Software for Your Organization

When considering an appointment scheduling software, it's important to align the capabilities with the specific needs of your organization. Gartner recommends to shortlist vendors by matching capabilities (good interface, meeting insights, resource scheduler, queue management, etc.) with employee experience aspects that your organizations must solve.

Gartner recognized several Sample Vendors in its Hype Cycle for Hybrid Work, 2023 report, and Sign In Solutions is proud to be among them.

We offer comprehensive solutions that align with the evolving needs of the modern workplace. Our appointment scheduling software helps streamline meeting coordination, enhance the pre-meeting experience, and contribute to the success of organizations in this new hybrid work landscape.

Further, it seamlessly integrates with our visitor management, workplace management and compliance tools, allowing users to invite, manage and welcome guests, plan and execute meetings and ensure compliance in their workplace – all through one platform.

Ready to learn more? Get in touch today!

Gartner, Hype Cycle for Hybrid Work, 2023, Tori Paulman, Caitlin Duffy, Graham Waller, Emily Rose McRae, 12 July 2023

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