Veeco's implementation of Sign In Solutions enabled personalized sign-in experiences for different visitor categories. The system includes ID scanning and visitor photo capture, host notifications via SMS, and automated welcome emails with WiFi credentials.
"I couldn't set any of this up before—now I can do it myself, without calling for IT support," explained Roger, Veeco’s Facility Engineer.
The platform's flexibility allowed Veeco to add state-required forms and evacuation information to their check in process for each location remotely, without the need to visit individual sites.
Adapting to health and security needs
During the COVID-19 pandemic, Veeco quickly integrated health screening questions into their visitor sign in process. Visitors answered COVID-19 screening questions before entry, and if a concern was flagged, an alert was sent to Roger.
"We used a different system before, and it was just too much to manage. Too many integrations, things kept going wrong, and customer support was difficult," said Roger.
The new system also conducts background checks, screening visitors against restricted lists to maintain security compliance.
Because Veeco handles sensitive materials, they must comply with Department of Transportation security regulations. Sign In Solutions’ visitor management system screens visitors against multiple compliance watchlists, including Export Restricted & Denied Persons Lists, Sanctioned Entities & Blocked Persons Lists, and International Terrorist Watchlists.
"If any of the data matches a restricted list, it triggers an alert. It's instant and effective," said Roger. When an alert is triggered, entry is denied, giving Veeco immediate security protection.
Sign In Solutions has delivered a comprehensive solution to Veeco including low-code, highly customizable visitor management, integrated compliance screening for security, centralized control over multiple facilities, and easy, on-the-fly modifications.
"Customization is the key benefit. You can tailor it as your needs evolve," explained Roger.
The cloud-based system provides pre-registration and security screening, custom visitor check in experiences, advanced compliance automation, and management for multiple locations from a central platform.
