Question 1

Why is Sign In Solutions becoming Sign In App?

Accepted Answer

As our solutions have become more connected, it makes sense for our brands to follow. Bringing Sign In Solutions and Sign In App together under one Sign In App brand creates a simpler experience for customers, with one identity, one social presence and, from January 2027, one website. It also creates a stronger foundation for the future of our platform and our vision for Access Intelligence: connecting security, compliance and experience to help organizations better understand access, manage risk and make informed decisions about what should happen next.

Question 2

Is Sign In Solutions being acquired or changing ownership?

Accepted Answer

No. This is a brand consolidation, bringing the Sign In Solutions and Sign In App names together under one Sign In App brand.

Question 3

Is my product or service changing?

Accepted Answer

The brand transition itself does not change the products, services or support you receive from us. We’ll continue investing in and developing our platform as we do today. If a future product or service change affects you, we’ll communicate it separately and give you the relevant information.

Question 4

Will the Sign In Compliance and Sign In Enterprise names change?

Accepted Answer

For now, you’ll continue to see Sign In Compliance (formerly ThreatSwitch), Sign In Enterprise (formerly Traction Guest) and Sign In Workspace (formerly Pronestor) used as product domains within our platform. These are not separate brands, so they are not part of this brand consolidation in the same way as Sign In Solutions. Sign In App will be the brand bringing our platform and product capabilities together. If the way we name or refer to these product domains changes in the future, we’ll communicate that clearly with customers ahead of any change.

Question 5

Are your security or compliance commitments changing?

Accepted Answer

No. Our commitment to rigorous security and compliance remains the same. We’ll continue to support organizations with demanding security, regulatory and operational requirements, including highly regulated enterprises with complex workflows, approval processes and compliance requirements. Stay up-to-date with our compliance commitments in our trust center.

Question 6

Do I need to do anything?

Accepted Answer

There is no immediate action you need to take as a result of the brand transition. The changes will happen in phases, and we’ll communicate directly with you if anything requires action from your organization.

Question 7

Will my contract change?

Accepted Answer

The brand transition itself does not require you to take any immediate action regarding your contract nor does it affect the contract corporate entity. If there are any changes that materially affect your contractual relationship with us, we’ll communicate them directly and clearly, with the information you need.

Question 8

Will anything change with billing or payments?

Accepted Answer

The brand transition itself does not change your current pricing or plan, and there is no immediate action you need to take. As we transition to the Sign In App brand, you may see administrative changes over time, such as the company name or branding shown on invoices. If any change affects how or where you make payments, we’ll communicate it directly to the appropriate contacts in your organization with clear instructions. As always, we recommend verifying any request to change payment details through your usual trusted channels before taking action.

Question 9

Will my account, data or existing configuration be affected?

Accepted Answer

The brand transition itself does not change how your account is configured or how you use your existing solution. If any future change requires action from you or affects your account, we’ll communicate this separately.

Question 10

Will my support contacts change?

Accepted Answer

You can continue to work with us through your existing support and customer contacts unless we tell you otherwise. As the transition progresses, some of the branding or email addresses you see may change to Sign In App. We’ll make any changes clear and provide guidance where necessary.

Question 11

Who can I speak to if I have questions?

Accepted Answer

Your existing Sign In Solutions contacts are still here to support you. If you have questions about the transition or what it means for your organization, please get in touch with your usual account or customer contact.

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